Returns & Refunds Policy

This Returns & Refunds Policy applies to purchases made through aatconsults.com, operated under the store name Aatconsults Store.

Aatconsults Store is an online-only store established and operated by Revent Sports Agency LLC. All customer service, return handling, refund review, and legal responsibilities connected to this website are managed by the LLC.

1. General Return Eligibility

We want customers to receive products in acceptable condition and to have a clear understanding of how return requests are handled.

Because Aatconsults Store sells physical yoga mats intended for personal fitness and exercise use, return eligibility depends on the condition of the item and the circumstances of the request.

To be considered for a return, the item must generally:

  • be unused or in original condition
  • be free from damage caused after delivery
  • be returned with original packaging where reasonably available
  • be requested within a reasonable return review period after delivery

Items that show signs of extensive use, alteration, misuse, or damage caused after delivery may not qualify for return or refund.

2. Non-Returnable and Restricted Return Situations

For product integrity, hygiene-related considerations, and general business protection, returns may be declined in certain situations.

A return request may not be accepted if:

  • the yoga mat has been used beyond basic inspection
  • the item has visible wear, odor, stains, marks, stretching damage, cuts, or physical alteration
  • the product was damaged due to improper handling, misuse, or storage after delivery
  • the return request is made too long after the delivery date without a valid issue
  • the product matches the order and the request is based only on a change of mind

Because yoga mats are exercise-use items, products returned in a condition that is no longer suitable for resale may be rejected.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible after delivery.

To help us review the issue, your request should include:

  • your order details
  • a brief explanation of the problem
  • clear photos of the product and packaging where applicable

After review, we may determine an appropriate resolution, which may include:

  • a replacement
  • a partial refund
  • a full refund
  • another reasonable corrective action depending on the situation

We reserve the right to review each case individually before approving a refund or replacement.

4. Return Authorization Requirement

Returns should not be sent back without prior approval.

If you would like to request a return, you must contact us first so that we can review the request and provide return instructions when applicable. Unauthorized returns may be delayed, refused, or deemed ineligible for refund review.

5. Refund Review and Approval

Approved refunds are generally issued only after the returned item has been received and inspected, unless a different resolution is determined appropriate based on the circumstances.

Refund approval depends on factors including:

  • the condition of the returned item
  • whether the returned item matches the original order
  • whether the issue reported is supported by the information provided
  • whether the request complies with this policy

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

6. Shipping Costs and Return Handling

Original shipping charges, where applicable, are generally non-refundable unless the return is due to:

  • an incorrect item sent by us
  • confirmed product damage upon arrival
  • a verified order fulfillment error attributable to us

Customers may be responsible for return shipping costs unless the return is approved due to an error on our side or another qualifying issue.

We are not responsible for return shipping delays, loss in transit, or failed return delivery when the item is returned through external carriers.

7. Refused Deliveries and Incomplete Delivery Information

If an order cannot be delivered or is returned due to incorrect shipping information provided by the customer, refusal to accept delivery, or failure to receive the package, we may review the situation before determining whether any refund is appropriate.

In such cases, non-refundable fees, shipping charges, or handling costs may be deducted where applicable.

8. Exchanges

We may review exchange requests on a case-by-case basis where appropriate. Exchange approval is not automatic and depends on product condition, stock availability, and the reason for the request.

Where an exchange is not possible, another resolution may be offered at our discretion.

9. Product Use and Customer Responsibility

Customers are responsible for reviewing product descriptions, dimensions, material details, and general product information before placing an order.

Because yoga mats are intended for exercise and personal fitness use, customers are also responsible for:

  • using the product appropriately
  • inspecting the item after delivery
  • maintaining the item properly
  • ensuring suitability for their own exercise preferences and environment

A return or refund may not be granted solely because the product does not match a customer’s personal preference where the delivered item is materially consistent with the listing.

10. Online Store Status

Aatconsults Store operates exclusively as an online store and does not represent a physical retail storefront or walk-in return location.

All addresses, email contacts, phone numbers, and business details displayed on this website belong to Revent Sports Agency LLC, the legal business entity that established and operates the store. These details are used for business, customer support, administrative, and legal correspondence purposes.

Business Information

Store Name: Aatconsults Store
Website: aatconsults.com
Support Email: [email protected]
Phone: (714) 454-7041

Legal Entity: Revent Sports Agency LLC
Entity File Number: 202016110452
Business Address: 620 Joliet Ave Huntington Beach, CA 92648, United States

Governing Entity

Aatconsults Store is established and operated by Revent Sports Agency LLC, which assumes full responsibility for return handling, refund review, operational decisions, and all legal obligations related to this website.

Contact

If you need help regarding a return or refund request, please contact:

Email: [email protected]
Phone: (714) 454-7041